ocmy88 Privacy Policy

1. About This Policy

1.1 This Privacy Policy applies to all personal data processed by ocmy88 in connection with your registration, use of the ocmy88 platform (including all games, betting markets, account features, and support interactions), and any communications between you and ocmy88.

1.2 By registering an ocmy88 account or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data is handled as described herein.

1.3 This Policy should be read alongside the ocmy88 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a data-privacy matter, this Policy shall prevail.

1.4 ocmy88 acts as the data controller in respect of personal data collected from players accessing the platform.

2. Data We Collect

2.1 ocmy88 collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, MyKad / passport number, nationality	Registration & KYC verification
Contact Data	Email address, mobile phone number, residential address	Registration
Financial Data	Payment method type, masked account/wallet identifiers, transaction amounts, MYR balance history	Deposits, withdrawals, KYC
Technical Data	IP address, device type, browser type, operating system, session duration, login timestamps	Platform use
Gaming Data	Bet history, game history, wagering patterns, bonus usage, responsible gaming tool activations	Platform use
Communications Data	Live chat transcripts, support emails, complaint records	Support interactions
KYC Documentation	Copies of MyKad, passport, proof of address, source-of-funds documents	Identity verification

2.2 ocmy88 does not collect sensitive personal data categories such as health data, racial or ethnic origin, political opinions, or biometric data beyond what is required for identity verification purposes under our gaming licence.

2.3 Where you use Touch n Go eWallet, Boost, or FPX Online Banking for deposits or withdrawals, your payment credentials are processed directly by those third-party providers. ocmy88 does not receive or store full payment credentials. Only masked identifiers and transaction confirmation references are retained by ocmy88.

3. How We Use Your Data

3.1 ocmy88 uses the personal data it collects for the following purposes:

• Account management: creating, maintaining, and securing your ocmy88 account; processing the ocmy88 login and authentication;
• Service delivery: processing deposits and withdrawals in MYR; settling bets and game results; crediting bonuses;
• Regulatory compliance: conducting KYC and AML (Anti-Money Laundering) checks as required by our international gaming authority licence; responding to requests from competent regulatory or law enforcement authorities;
• Fraud prevention and security: detecting and investigating suspicious login activity, multi-accounting, bonus abuse, and financial fraud;
• Responsible gaming: monitoring gaming patterns for indicators of problem gambling; applying responsible gaming tools and self-exclusion restrictions at your request or where required;
• Customer support: responding to queries, processing complaints, and managing escalations;
• Platform improvement: analysing aggregated, anonymised usage data to improve the ocmy88 platform, game selection, and user experience;
• Marketing communications: sending promotional offers and updates to players who have opted in, where permitted by applicable law. You may opt out at any time by contacting support.

3.2 ocmy88 does not use your personal data for automated decision-making that produces legally significant effects on you, except where required to comply with anti-money laundering regulations or to enforce responsible gaming restrictions.

4. Legal Basis for Processing

4.1 ocmy88 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform our obligations under the ocmy88 Terms & Conditions — including account operation, bet settlement, and payment processing;
• Legal obligation: processing required to comply with our gaming licence conditions, KYC and AML regulatory obligations, and responses to lawful authority requests;
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring, and aggregated analytics — where our legitimate interests are not overridden by your privacy rights;
• Consent: for optional marketing communications and non-essential cookies, where we rely on your explicit opt-in consent.

5. Data Sharing & Disclosure

5.1 ocmy88 may share your personal data with the following categories of recipients only to the extent necessary and permitted:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and FPX providers — solely for the purpose of executing financial transactions;
• Game software providers: licensed third-party game studios (e.g., live casino providers) — limited to session authentication data required to deliver the game;
• KYC and AML service providers: identity verification and screening vendors engaged to fulfil our regulatory obligations;
• Regulatory and law enforcement authorities: where required by our gaming licence, applicable law, or court order;
• IT and security service providers: cloud hosting, cybersecurity, and fraud detection vendors operating under data processing agreements with ocmy88.

5.2 ocmy88 does not sell, lease, or trade your personal data with any third party for their own commercial or marketing purposes.

5.3 Where personal data is transferred to third parties outside Malaysia, ocmy88 ensures that appropriate safeguards are in place — including contractual data protection obligations — in accordance with the requirements of our licensing jurisdiction.

6. Cookies & Tracking Technologies

6.1 The ocmy88 platform uses cookies and similar tracking technologies to support platform functionality, maintain your logged-in session, detect fraud, and (where you have consented) deliver relevant promotional content.

6.2 The following categories of cookies are used on ocmy88:

• Strictly necessary cookies: required for ocmy88 login session management, security, and core platform functionality. These cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: collect anonymised data about how players navigate the ocmy88 platform. Used to improve page performance and game lobby layout.
• Marketing and personalisation cookies: used only where you have given explicit consent. May be used to present offers relevant to your gaming preferences.

6.3 You may withdraw consent for non-essential cookies at any time by contacting live chat support or adjusting your browser settings. Note that disabling cookies may affect some platform functionality.

7. Data Retention

7.1 ocmy88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations.

7.2 As a general guide, the following retention periods apply:

• Account and identity data: retained for the duration of your account plus a minimum of five (5) years after account closure, as required by AML and gaming licence regulations;
• Financial transaction records: retained for a minimum of five (5) years in accordance with financial record-keeping obligations;
• Gaming and betting history: retained for a minimum of three (3) years or longer where required by regulatory audit obligations;
• Communications and support records: retained for two (2) years from the date of the last interaction, unless retention is required for ongoing dispute resolution;
• Marketing consent records: retained until you withdraw consent, plus a reasonable period to demonstrate compliance.

7.3 When data is no longer required for any of the above purposes, ocmy88 will securely delete or anonymise it.

8. Data Security

8.1 ocmy88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ocmy88 platform;
• Encryption of sensitive data at rest, including KYC documentation and financial records;
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate need;
• Intrusion detection, fraud monitoring, and regular security audits;
• Two-factor authentication options for player accounts accessing the ocmy88 login portal.

8.2 While ocmy88 takes data security seriously, no system is entirely immune from risk. In the event of a data breach that is likely to result in a risk to your rights, ocmy88 will notify affected players and the relevant authority in accordance with applicable regulatory requirements.

9. Your Rights

9.1 Subject to applicable law and our regulatory obligations, you may exercise the following rights in respect of your personal data held by ocmy88:

• Right of access: request a copy of the personal data ocmy88 holds about you;
• Right to rectification: request correction of inaccurate or incomplete personal data;
• Right to erasure: request deletion of your personal data where ocmy88 no longer has a legal basis to retain it — subject to our overriding regulatory retention obligations;
• Right to restrict processing: request that ocmy88 limits how it uses your data while a query or complaint is under review;
• Right to object: object to processing based on legitimate interests, including direct marketing;
• Right to data portability: request your personal data in a structured, commonly used, machine-readable format where technically feasible.

9.2 To exercise any of these rights, contact the ocmy88 support team via 24/7 live chat or by emailing [email protected] (plain text — not a clickable link). ocmy88 will respond within 30 days of receiving a verifiable request. Identity verification may be required before processing your request.

10. Children & Minors

10.1 21+ The ocmy88 platform is strictly for persons aged 21 and over. ocmy88 does not knowingly collect personal data from anyone under the age of 21.

10.2 If ocmy88 discovers that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, all personal data will be deleted or anonymised, and any funds deposited will be returned to the payment method used, subject to verification.

10.3 If you believe that a minor has registered an account on the ocmy88 platform, please contact the support team immediately via live chat.

11. Changes to This Privacy Policy

11.1 ocmy88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

11.2 For material changes that significantly affect how your data is processed, ocmy88 will use reasonable efforts to notify registered players by email or via an in-platform notification prior to the change taking effect.

11.3 Your continued use of the ocmy88 platform after any update constitutes your acknowledgement of the revised Policy.

12. Contact Us

12.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ocmy88 data protection team via 24/7 live chat available on any page of the platform.

12.2 Email (plain text only — not a clickable link): [email protected]

12.3 ocmy88 aims to acknowledge all privacy-related queries within 48 hours and to respond substantively within 30 days.